Refund Policy

At COSMICLANE, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refunds

To be eligible for a refund, the item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The refund request must be made within 30 days of the purchase date.

Refund Process

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund within 7 business days. If approved, we will initiate a refund to your original method of payment. The timing for the refund to appear on your statement may vary depending on your card issuer's policies.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Downloadable software products
• Customized items

Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.

Contact Us

If you have any questions about our refund policy, please reach out to our support team: